Terms and Conditions

1. Introduction

Welcome to LUXE LINK CHAUFFEURS – AIRPORT TRANSFERS & TOURS. By booking our services, you (the “Client”) agree to the following terms and conditions. Please read them carefully before confirming your booking.

2. Bookings and Confirmations

All bookings must be made in advance through our website, email, or phone.
A booking is only considered confirmed once you receive a confirmation email or message with a booking reference from our team.
We reserve the right to decline any booking request at our discretion.

3. Pricing and Payments

All quotes provided are in Australian Dollars (AUD) and include GST, standard tolls, and airport parking fees unless stated otherwise.
Surcharges may apply for late-night/early-morning travel (e.g., 10:00 PM to 5:00 AM), public holidays, or special events.
Payments can be made via credit/debit card, PayPal, or cash (if agreed upon prior to the journey).

4. Cancellation and Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

More than 24 hours notice: 100% full refund.
12 to 24 hours notice: 50% cancellation fee applies.
Less than 12 hours notice / No-Show: 100% cancellation fee applies (No refund).
If a flight is delayed or cancelled, please inform us as soon as possible. We track flights, but major delays may require rescheduling based on availability.

5. Waiting Time and No-Show

Airport Pick-ups: We offer a complimentary waiting time of up to 45 minutes for domestic flights and 60 minutes for international flights after the actual flight landing time.
Regular Pick-ups (Non-Airport): A complimentary 15-minute waiting time is provided.
If the waiting time exceeds the complimentary period, additional waiting charges will apply at our standard hourly rate. If the client cannot be contacted after the waiting period, it will be considered a “No-Show,” and full charges will apply.

6. Vehicle Damage and Cleaning Fees

We maintain our fleet to the highest standards of luxury and cleanliness.
Consuming food, smoking, or using illegal substances inside the vehicle is strictly prohibited.
If a passenger causes damage to the vehicle or leaves it in a condition that requires professional detailing (e.g., vomiting, massive spills), a cleaning/damage fee of $200 to $350 AUD will be charged to the client’s credit card.

7. Luggage and Passenger Capacity

The number of passengers and luggage must not exceed the vehicle’s legal capacity.
Please inform us during booking if you have excessive or oversized luggage (e.g., surfboards, golf clubs, wheelchairs) so we can arrange an appropriate vehicle.
Child seats (infant, toddler, or booster) can be provided upon request at the time of booking.

8. Liability

While we strive to ensure you reach your destination on time, LUXE LINK CHAUFFEURS is not liable for delays caused by circumstances beyond our control, including heavy traffic, accidents, extreme weather, or road closures.
We do not take responsibility for missed flights or appointments due to unforeseen delays, nor are we responsible for items left behind in our vehicles (though we will make every effort to return lost property).

9. Governing Law

These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.